Cancellation, export and account closure

What each action does

Cancellation applies only to plans that renew; School has no paid plan, so there is no renewal to cancel. Withdrawal unwinds an eligible consumer purchase. Closing an account stops access. Deletion/erasure addresses retained personal information.

Export and continuity

For age-appropriate AI-assisted school learning and guardian/institution-managed access, an authorised user can request a usable standard export by writing to support@nexierschool.com. The order identifies format, scope and lawful exclusions for other people's data, third-party rights and secrets. Export is provided on request, within the period required by law. Any additional conversion/migration cost is quoted before work, not hidden in a release fee. Service-switching obligations under applicable law are assessed for the actual service.

Closure and erasure

Verify the requester proportionately; process deletion within the period required by law and explain legally restricted records, holds and backup expiry. Data portability and erasure are rights subject to their legal conditions, not a promise to export every operational log. Reapply deletion if restoring a backup. Personal information is not retained forever merely because a ledger is append-only. Minimal non-identifying proof can remain without retaining entire files. Orders, invoices, claims and similar records may have distinct lawful retention periods. A guardian or authorised institution contracts where a child lacks capacity. Consent age and contract capacity are assessed separately by country. No emotion inference, covert recording, unrestricted adult contact or solely automated disciplinary/admission decision. Public child profiles are off by default.