Nexier School Order Form and Service Schedules
Completion and signature rule
This is a controlled execution form, not a signed contract. Complete each applicable field with the actual parties before activation; do not treat an empty field as consent, zero price, unlimited liability, an agreed processor or a default SLA. The platform-specific clauses elsewhere in these documents are incorporated by document ID/version/hash. A material missing schedule blocks the related service only; it cannot be invented by an AI.
| Required field | Completion instruction |
|---|---|
| Order identifier and execution date | Assign a unique immutable order reference and actual date |
| Operator and counterpart | Registered legal names, IDs, addresses, representatives and capacity evidence |
| Contract category | Consumer, business, provider, channel partner, school, healthcare, government, foundation or association |
| Services and boundary | Named enabled features, territory, users/sites, deliverables, explicit exclusions and professional provider |
| Timing and acceptance | Start/end, renewal, milestones, objective acceptance criteria and human signoff |
| Fees and taxes | Currency, total/net/tax, plan or rates, usage/overage, commission/referral if relevant, invoice dates |
| Merchant and payment | Actual seller/PSP/recipient; any verified transfer instructions in a restricted invoice, never copied into public policies |
| Cancellation and remedies | Applicable statutory schedule, deposits, refund route and lawful agreed remedies |
| Data roles and annexes | Controller/processor split, categories/purposes/retention, subprocessor/location list, transfers, TOMs and rights routes |
| Support and availability | Actual channel/hours, severity definitions, evidence-backed response/recovery targets, maintenance and remedies |
| Security and authority | Tenant/role scope, licence/mandate refs, incident contacts, approved integrations and human gate |
| Exit and records | Export format, assistance, deletion deadlines, legally required holds and private evidence storage |
| Signatures | Each authorized signatory's actual signature/date and validation trail; no automated prefilled signature |
Precedence
Mandatory law controls. For processing obligations the executed DPA controls; a signed specific order may vary commercial provisions only expressly, not silently override statutory privacy or sector safeguards. Public marketing does not replace signed scope. Record all incorporated document versions and provide each party an unchanged copy.
Platform-specific terms
Fees, taxes, payment provider and invoicing
1. Prices are those shown on the price page or order summary at the time of order. Prices for consumers are shown including applicable VAT; prices for business customers are shown excluding VAT unless stated. The Operator may change prices for future periods with at least 30 days' notice; a price change does not affect a period already paid.
2. Payments are processed by the payment service provider identified at checkout. The Operator does not store full card numbers. Bank transfer is available only where the order summary states so and only to the account stated on the invoice issued by the payee.
3. Where a provider is the seller, the provider's price, taxes, fees and refund rule apply to that supply; the Operator's platform fee, if any, is shown separately.
4. Invoices are issued electronically to the billing email on the account. Business customers agree to receive electronic invoices.
5. Overdue business invoices accrue interest at the statutory commercial late-payment rate and reasonable recovery costs; the Operator may suspend the service for a business customer on 7 days' written notice of non-payment.
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Service levels (B2B)
1. Monthly uptime target: 99.5% measured at the API edge excluding scheduled maintenance (notified 48 hours in advance, max 8 hours/month) and force majeure.
2. Service credits: 99.0–99.49% → 5% of monthly fee; 98.0–98.99% → 10%; below 98.0% → 20%. Credits are claimed within 30 days and applied to the next invoice. Credits are the sole remedy for availability shortfalls.
3. Support: business days 09:00–18:00 CET; P1 response 1 hour, P2 4 hours, P3 next business day.
4. Data export on termination: available in a machine-readable format for 30 days after termination; thereafter deleted under C16.
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